In this section you will learn what your responsibilities are as an employee within the hospitality industry, specifically concerning safety, health and hygiene.
In this section you will learn how to establish rapport with customers and understand how to give positive Impression of yourself and your organization
In this section you will learn on planning and organizing work, work effectively as part of a team and getting feedback from others to support.
Optional Units (Any 5)
In this section you will learn stripping and making beds, handling linen and bed coverings as well as collecting bed coverings and moving them to the rooms.
In this section you will learn cleaning the inside surfaces of windows, using appropriate cleaning equipment and materials.
In this section you will learn on cleaning routines, it covers cleaning toilets, bathrooms area, floors, walls and mirrors. it also covers cleaning furnished areas and disposing of both hazardous and non hazardous waste.
In this section you will learn about choosing right chemicals, using the chemicals correctly and disposing of them safety. it also covers using manual equipment.
In this section you will learn cleaning semi - hard and hard floors using manual equipment. It covers application of protective coatings, burnishing the floor using appropriate electrical equipment and reinstating the work area when completed.
In this section you will learn on employment rights and responsibilities in the Hospitality, Leisure and Tourism Sector
Housekeeping duties involve maintaining the hotel to the best possible condition in terms of cleanliness and ambience.
1. Able to know the responsibilities of housekeeping staff/department.
2. Able to perform cleaning duties efficiently and effectively.
3. Able to decorate the hotel with attractive interior decoration.
4. Able to take care of the furniture, fittings, and fixtures of the entire hotel.